I can’t access my account or I can’t reset my password.
Please email us at email@example.com with your order number, using the same email you used to sign-up for your account.
I purchased a video and did not get my login credentials.
Thank you for your purchase. We are very sorry you have not been able to view your video. You should have received an email titled “Access your video!” with instructions and login credentials. Please search All Mail for this email as it sometimes is filtered to promotions or spam folders. If you are unable to locate your information please contact firstname.lastname@example.org.
I have purchased Daily Essentials and/or Parent Class, but clicking on the videos in the community portal takes me to the shop. How can I access my videos again?
One solution is to clear your browser’s cache. Here is a link to instructions on how to clear your cache in most common browsers: https://kb.iu.edu/d/ahic. Alternatively, you can use another browser to access the community site. If neither of these work, please email us at email@example.com, and we’ll help you restore access to the videos.
What’s the difference between the Parent Class video and the Daily Essentials video? Which one should I get?
With Daily Essentials you will get a guided exercise routine that you can follow along with. With Parent Class you will review some stretches you can do during pregnancy and labor and explanations about the physiology of birth, but it does not contain prenatal yoga instruction. If you still have questions, feel free to send us an email at firstname.lastname@example.org.
I purchased a video before August, 2018, and I can’t access it.
If you have purchased a video before August, 2018, the transaction would have been through Vimeo. Please login to your Vimeo account to see the videos you have purchased. If you no longer remember your login information, please contact Vimeo support.